These Terms of Service ("Terms") govern access to and use of the RoaR switching platform (the "Platform") operated by NowYoYo Limited, a company incorporated in England and Wales with registered number 08918141 and registered office at 1 North Poulders Farm, Richborough Road, Sandwich, CT13 9JE ("Provider", "we", "us"). By executing an Order Form, Statement of Work, Master Services Agreement, or by accessing or using the Platform, the Customer agrees to be bound by these Terms.

"Affiliate" means any entity controlling, controlled by or under common control with a party. "Customer" means the legal entity subscribing to the Platform. "End User" means a residential or business subscriber of the Customer. "Integration" means technical connection of the Platform to Customer systems. "Order Form" means the commercial document specifying subscription, fees, and service scope. "Services" means access to and use of the Platform and related support services. "White Label Services" means Platform access branded in Customer's identity.

2.1 We grant Customer a non-exclusive, non-transferable right to access and use the Platform during the Subscription Term. 2.2 The Platform enables UK telecom providers to: Facilitate broadband and voice switching processes Exchange switching data with other providers Automate regulatory switching flows Manage order tracking and notifications

2.3 The Platform may be deployed as: Fully integrated via API Partially integrated Stand-alone web interface White-label configuration (where agreed)

2.4 We may update or modify the Platform provided functionality is not materially degraded.

3.1 Customer acknowledges that it remains solely responsible for: Compliance with Ofcom General Conditions Compliance with switching rules and industry codes Communications with End Users Contract formation with End Users

3.2 The Platform facilitates switching but does not assume regulatory responsibility on behalf of Customer.

4.1 Fees are set out in the applicable Order Form. 4.2 Fees are payable monthly in advance unless otherwise agreed. 4.3 All fees: Are exclusive of VAT Are non-refundable May be subject to annual indexation (if specified)

4.4 Failure to pay may result in suspension.

5.1 Customer is responsible for: Providing technical access and documentation Ensuring compatibility of its systems Adequate testing before live operation

5.2 We are not responsible for: Errors arising from Customer systems Third-party API failures Misconfigured integrations

6.1 Where White Label Services are provided: Customer may apply its branding No ownership rights in the Platform transfer Provider branding may be removed subject to agreement

6.2 Customer remains responsible for regulatory and consumer communications.

Customer shall not: Reverse engineer or decompile the Platform Attempt unauthorised access Use the Platform for unlawful switching Interfere with other providers' use Introduce malicious code

8.1 Each party shall comply with: UK General Data Protection Regulation Data Protection Act 2018

8.2 The parties acknowledge that, depending on processing activity: Customer is typically Controller Provider acts as Processor

8.3 A separate Data Processing Addendum (DPA) may apply.

9.1 All intellectual property rights in the Platform remain the exclusive property of Provider. 9.2 Customer retains ownership of: Its data Its branding (where white-labelled)

9.3 Feedback provided by Customer may be used without restriction.

10.1 Target availability (if any) shall be defined in the Order Form or SLA. 10.2 We may suspend the Platform for: Maintenance Security threats Regulatory requirement

11.1 We warrant that: The Platform will operate materially as described We have authority to grant the licence

11.2 Except as expressly stated, all other warranties are excluded to the fullest extent permitted by law.

12.1 Nothing excludes liability for: Death or personal injury caused by negligence Fraud Liability that cannot lawfully be excluded under the Unfair Contract Terms Act 1977

12.2 Subject to clause 12.1: Total aggregate liability in any 12-month period shall not exceed 100% of fees paid in that period.

12.3 We shall not be liable for: Loss of profits Loss of revenue Loss of goodwill Indirect or consequential losses Regulatory fines imposed on Customer

Customer shall indemnify Provider against claims arising from: Misuse of the Platform Incorrect switching data supplied Breach of regulatory obligations End User disputes

14.1 Subscription Term shall be as stated in the Order Form. 14.2 Either party may terminate: For material breach (if not remedied within 30 days) If the other party becomes insolvent

14.3 On termination: Access to the Platform ceases Outstanding fees become payable Data export may be provided for a limited period

Each party shall keep confidential all non-public business, technical, or commercial information disclosed in connection with the Services.

Neither party is liable for delay caused by events beyond reasonable control, including: Network outages Regulatory changes Industry platform failure

These Terms are governed by the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction.

These Terms, together with the Order Form and any DPA or SLA, constitute the entire agreement between the parties.