As NowYoYo® have been working on OTS for some time, it was necessary for us to build our own HUB in the absence of one from TOTSCo. In addition, we are able to spin up. multiple Residential Commuinication Provider (RCP) endpoints that can operate as good and bad RCPs. This means we can establish an RCP with poor data quality as a unique set of matching practices which allows our clients to test against these patterns.
As we know, 95-98% of households already have broadband, and so this suggests that a high proportion of consumers will use the OTS process. Without a successful match a sale can not be processed if the consumer wishes to use OTS to seemlessly switch services between providers.
By building a series of RCPs that mirror some of the characteristics we can ultimately help others and train agents to get first-hand experience in handling more challenging edge cases and build guidance on the next-best-actions. This helps with training and makes agent and digital journeys much more robust to some of the challenges that OTS can through at both the Gaining and Losing Providers.
We have recently introduced our own dedicated RoaR Test RCP (RCWV) which support multiple tenancies and can be used by any other RCP to test their deployment at part of UAT pre-production testing. This test RCP, support both Syncronhous and Asyncronhous message testing, Audit Data, HUB responses and provides the ability to create challenging customer assets with multuple circuits at the same address, common Account numbers and even apply commerical/technical rules for force-cease, option-to-retain and option-to-cease which are often over looked when peforming switch matches if locally you dont support these options.
Industry consistency is key to the sucess and testing with a common baseline and diverse CPs is key to ensuring any issues are spotted and discuss with TOTSCo before going live. We hope that the tools we provide can go some way to supporting this model